2.1 Restoration and Service Guarantee:
We guarantee our work for 12 months.* ( see note on section 2.2 )
All machines have been checked to work for many more years.
The Paintwork on Restoration machines is for 5 years.
The Guarantee covers: Any component we replace in your motor.
Electrical parts have been tested and are covered by guarantee.
Gearbox if we replace or change any gears.
Paintwork if the paint bubbles up or changes colour.
Gearbox conversions are covered by guarantee if the machine shows no symptoms of abuse or overload
Upgrade motors are covered by the manufacture for 6 months.
2.2 The guarantee does not cover:
If any original gear or planetary hub fails.*
(These machines are up to 60 years old and we cannot guarantee the life of original components)
As we check the motor is running healthy if your armature fails there is no cover by guarantee.
Planetary hubs originals are not covered under guarantee
Paintwork, if the machine has been dropped, or has accidental scratches are not covered by guarantee
Original Plastic trims are not covered.
We are not responsible for any damage caused from any attachment used by the customer connected to their mixer.
The customer needs to ensure their attachment is in good working order before use.
The guarantee does not cover if you overload and/or not follow the instructions details on the Recipe and instruction book provided by the Manufacturer
Restored and Serviced mixers are suiitable for domestic use only.
* Under guarantee we ( Kenwood Chef Service Ltd.) Collect and Return your machine free of Charge*, also we repair or Diagnose free of charge. Spare parts are chargeable.
Note: *The First 6 months collection and re-delivery is free of charge, the following 6 months the customer must pay just for the delivery.
2.3 Damage in Transit :
Our Courier Service is one of the best to take care your Parcel, in the unlucky event the machine gets damaged in transit, you must notify immediately and Kenwood Chef Service must follow instructions and indications by the courier asking for : Photos of damage, photos of Packing material, Photos of Box. also other enquiries. Damage in Transit is a case out our control and the final decision is of the Courier Company, the machine is collected, fixed and back to the customer with no extra charge.
The customers ( you ) must follow our terms and steps to repair your mixer and return on inmaculate condition
we unable to offer compensation or funds instead get repaired.
If the damage was accidental by the customer: Customer must pay Delivery for both ways and Parts requerid, Kenwood Chef Service not charge for the labour or fees. - Accidental damage are not cover by guarantee .
Delivery Insurance Basic at £ 50.00 for all services and models, except £ 100 for models Titanium, Kmix and Kitchenaid , if you wish higher insurance must be notify before return your machine.
2.4 Notice of Defect:
The customer’s obligation to examine the repair objects and to make a complaint in respect of a defect immediately on receipt is determined by Art. 377 Commercial Code.
If the customer fails to notify us of the defect within 24hours after return of the repair object the repair shall be considered as having been properly performed, unless the defect could not have been discovered by the examination.
Should such a defect be discovered later, the notice of defect must be given without undue delay upon
its discovery; otherwise the repair shall be considered as having been accepted also in regard of this defect.
2.5 Defect on different area:
The guarantee cover our work for 12 months as state on section 2.1 of this contract, we reserve the right to refuse on guarantee any area your machine not be required on time.
examples: your machine came with Gearbox issue ( mechanical ) but after 3 months develop a electrical issue. The electrical issue may no cover by guarantee because was not part of the serviced required on that time.
2.6 Timescale :
The Timescale on Service/Repair are between 7-10 working days, if a New part is required and the provider fail to deliver on time because the manufacture have no stock or is discontinued , we let you know the estimate time when back in stock .
Timescale on Restorations are between 5-7 weeks if all going well and all parts are in stock.
To models A700 can be take till up 7-9 weeks
Please note: Paintwork Restorations is a 3rd party company sometimes can be delayed. but we try keep on track, customers must be prepare to wait on case some delays incur.
2.7 Service Provided:
On our Website on each section explain with detail what include each service, Service Repair, Restorations.
Also each service depend on model of your machine, A701/ KM series etc
Is very important the customer ( you ) understand what include and what not include before order our services
you also must read our Frequently Asked Questions or contact us if you have doubts
The continuation of use our service mean you understand and agree our Terms and Conditions.
We diagnose your mixer first before change parts, we send a e-mail notify the extra parts needed and the total amount.
Kenwood Chef Service Ltd. need your approval before continue.
If you ( the customer ) decide no to continue a Diagnose Fee of £ 10.00 is chargeable + Delivery
2.8 Compliments and complaints
If you have a compliment or complaint we really want to hear from you.
We welcome your comments as they give us the opportunity to put things right and to improve our service.
Please phone us on: 07845111560 , Text phone and Whats app !
Or write to: Kenwood Chef Service Ltd.
10 Elmwood Avenue,
Bridgwater- Somerset, TA6 6AQ.
Contact us section
Kenwood Chef Service Ltd. will endeavour to resolve all disputes amicably and professionally normally within 14 days.
If the dispute should take longer, Kenwood Chef Service Ltd will notify the customer accordingly.
The obligation of Customer is give to the company opportunity to put things right within 28 days, if the dispute cannot end satisfactory after that time the company can offer a partial Refund.
All Restored and Serviced machines remain with Kenwood Chef Service Limited and will not be released for dispatch until paid for in full.
Failure to settle final invoices after a period of 6 months will result in the machine being auctioned to recover costs.