Privacy Policy and Terms and Conditions

1.1 General information

Welcome to our Privacy Policy page! When you use our web site services, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it. When you share information with us, we can make our services even better for you. For instance, we can show you more relevant search results and ads, help you connect with people or to make sharing with others quicker and easier. As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy. This is important; we hope you will take time to read it carefully. Remember, you can find controls to manage your information and protect your privacy and security. We’ve tried to keep it as simple as possible.

1.2 Right to access, correct and delete data and to object to data processing

Our customers have the right to access, correct and delete personal data relating to them, and to object to the processing of such data, by addressing a written request, at any time. The Company makes every effort to put in place suitable precautions to safeguard the security and privacy of personal data, and to prevent it from being altered, corrupted, destroyed or accessed by unauthorized third parties. However, the Company does not control each and every risk related to the use of the Internet, and therefore warns the Site users of the potential risks involved in the functioning and use of the Internet. The Site may include links to other web sites or other internet sources. As the Company cannot control these web sites and external sources, the Company cannot be held responsible for the provision or display of these web sites and external sources, and may not be held liable for the content, advertising, products, services or any other material available on or from these web sites or external sources.

1.3 Management of personal data

You can view or edit your personal data online for many of our services. You can also make choices about our collection and use of your data. How you can access or control your personal data will depend on which services you use. You can choose whether you wish to receive promotional communications from our web site by email, SMS, physical mail, and telephone. If you receive promotional email or SMS messages from us and would like to opt out, you can do so by following the directions in that message. You can also make choices about the receipt of promotional email, telephone calls, and postal mail by visiting and signing into Company Promotional Communications Manager, which allows you to update contact information, manage contact preferences, opt out of email subscriptions, and choose whether to share your contact information with our partners. These choices do not apply to mandatory service communications that are part of certain web site services.

2.0 Terms and Conditions of Service

Apply to Kenwood Chef Service Ltd.  

Kenwood Chef Service Limited is a independent company from Kenwood Chef Restore Ltd.

2.1 Restoration and Service Guarantee:
We guarantee our work for 12 months.* apply from April 2017 ( see note on  section 2.2 )
All machines have been checked to work for many more years.
The Paintwork on Restoration machines is for 5 years.
The Guarantee covers: Any component we replace in your motor.
Electrical parts have been tested and are covered by guarantee.
Gearbox if we replace or change any gears.
Paintwork if the paint bubbles up or changes colour.

Gearbox conversions are covered by guarantee if the machine shows no symptoms of abuse or overload

Upgrade motors are covered by the manufacture for 6 months.

2.2 The guarantee does not cover:
If any original gear or planetary hub fails.*
(These machines are up to 60 years old and we cannot guarantee the life of original components)
As we check the motor is running healthy if your armature fails there is no cover by guarantee.
Planetary hubs originals are not covered under guarantee
Paintwork, if the machine has been dropped, or has accidental scratches are not covered by guarantee
Original Plastic trims are not covered.
We are not responsible for any damage caused from any attachment used by the customer connected to their mixer.
The customer needs to ensure their attachment is in good working order before use.

The guarantee does not cover if you overload and/or not follow the instructions details on the Recipe and instruction book provided by the Manufacturer

Restored and Serviced mixers are suiitable for domestic use only. 


* Under guarantee we ( Kenwood Chef Service Ltd.) Collect and Return your machine free of Charge*, also we repair or Diagnose free of charge. Spare parts are chargeable.

Note: *The First 6 months collection and re-delivery is free of charge, the following 6 months the customer must pay just for the delivery.


2.3 Damage in Transit :

Our Courier Service is one of the best to take care your Parcel,  in the unlucky event the machine gets damaged in transit, you must notify immediately and Kenwood Chef Service must follow instructions and indications by the courier  asking for :  Photos of damage,  photos of Packing material,  Photos of Box. also other enquiries.  Damage in Transit is a case out our control  and the final decision is of the Courier Company, the machine is collected, fixed and back to the customer with no extra charge.

The customers ( you ) must follow our terms and steps to repair your mixer and return on inmaculate condition

we unable to offer compensation or funds instead get repaired.  

If the damage was accidental by the customer:  Customer must pay Delivery for both ways and Parts requerid,  Kenwood Chef Service not charge for the labour or fees. -  Accidental damage are not cover by guarantee .

Delivery Insurance Basic at  £ 50.00 for all services and models,  except £ 100  for models Titanium,  Kmix and Kitchenaid , if you wish higher insurance must be notify before return your machine. 


2.4 Notice of Defect: 

The customer’s obligation to examine the repair objects and to make a complaint in respect of a defect immediately on receipt is determined by Art. 377 Commercial Code.

If the customer fails to notify us of the defect within 24hours  after return of the repair object the repair shall be considered as having been properly performed, unless the defect could not have been discovered by the examination.

Should such a defect be discovered later, the notice of defect must be given without undue delay upon

its discovery; otherwise the repair shall be considered as having been accepted also in regard of this defect.


2.5 Defect on different area:  


The guarantee  cover our work for 12 months as state on section 2.1 of this contract, we reserve the right to refuse on guarantee any area  your machine not be required on time. 

examples:  your machine came  with Gearbox issue ( mechanical ) but after 3 months develop a electrical issue.  The electrical issue may no cover by guarantee because was not part of the serviced required on that time.  


2.6 Timescale :  


The Timescale on Service/Repair are between  7-10  working days,  if a New part is required and the provider fail to deliver on time  because the manufacture have no stock or is discontinued , we let you know the estimate time when back in stock .  

Timescale on Restorations are between 5-7 weeks if all going well and all parts are in stock. 

To models A700 can be take till up 7-9 weeks 

Please note:  Paintwork Restorations is a 3rd party company sometimes can be delayed.  but we try keep on track,  customers must be prepare to wait on case  some delays incur.


2.7 Service Provided: 


On our Website on each section  explain with detail  what include each service,  Service Repair,  Restorations.  

Also each service depend on model of your machine,  A701/ KM series  etc

Is very important the customer ( you ) understand what include and what not include before order our services

you also must read our Frequently Asked Questions or contact us if you have doubts  

The continuation of use our service mean you understand and agree  our Terms and Conditions.


We diagnose  your mixer first before change parts,  we send a e-mail notify the extra parts needed and the total amount. 

Kenwood Chef Service Ltd.  need  your approval before continue.  


If you ( the customer )  decide no to continue a Diagnose Fee of £ 10.00 is chargeable + Delivery 


2.8 Payments


Payments  method to "Kenwood Chef Service Limited" are :  Bank Transfer,  Bank Deposit , Cheques and PayPal*  only.  

All payments are free of charge and no fees a exception of PayPal

PayPal charge 2.9%  ( Please note Kenwood Chef Service limited not charge the fees )

Payments made with cheques takes  7 days to cleared

*PayPal Available till up 31/12/2017   


2.9 Compliments and complaints

If you have a compliment or complaint we really want to hear from you.

We welcome your comments as they give us the opportunity to put things right and to improve our service.

Please phone us on: 07845111560 , Text phone  

Or write to: Kenwood Chef Service Ltd

10 Elmwood Avenue,

Bridgwater-  Somerset, TA6 6AQ.

Contact us  section 


Kenwood Chef Service Ltd. will endeavour to resolve all disputes amicably and professionally normally within 14 days.

If the dispute should take longer, Kenwood Chef Service Ltd will notify the customer accordingly.


The obligation of Customer is give to the company opportunity to put things right within 28 days,  if the dispute cannot end satisfactory after that time the company can offer a partial Refund. 


All Restored and Serviced machines  remain with Kenwood Chef Service Limited  and will not be released for dispatch until paid for in full.

Failure to settle final invoices after a period of 6 months will result in the machine being auctioned to recover costs.


End of Terms and Conditions for Kenwood Chef Service Limited

3.0 Terms and Conditions of Shop on line Kenwood Chef Restore Ltd.  

The complete Terms and Conditions of Shop area  can be found on their website or just click link below 


Shop on line Terms and Conditions - Details 



4.0 Copyright notice

This website and its content is copyright of Kenwood Chef Restore - © Kenwood Chef Restore name 2007-2017. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

you may print or download to a local hard disk extracts for your personal and non-commercial use only
you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.



4.1 Changing our terms and conditions:

We reserve the right to update our terms and conditions at any time.

Please check regularly for any changes,  whilch will be immediately applied to your continued use of our website and services. 

 
Corporate Details

Company name and address:

Kenwood Chef Restore Limited 
10 Elmwood Avenue
Bridgwater
Somerset
TA6 6AQ

United Kingdom 

Contact us 

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Registered in England and Wales

No: 09388126

VAT Registration Number: GB 197819836

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Kenwood Chef Restore no longer Service and Restore mixers

The responsible company is "Kenwood Chef Service Limited"

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Kenwood Chef Service Limited  

10 Elmwood Avenue 

Bridgwater

Somerset 

TA6 6AQ 

United Kingdom

Tel. + 44 (0) 7845111560

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Registered in England and Wales 

No: 10007523 

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