Privacy Policy and Terms and Conditions

1.1 General information

Welcome to our Privacy Policy page! When you use our web site services, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it. When you share information with us, we can make our services even better for you.  As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy. This is important; we hope you will take time to read it carefully. Remember, you can find controls to manage your information and protect your privacy and security. We’ve tried to keep it as simple as possible.

1.2 Right to access, correct and delete data and to object to data processing

Our customers have the right to access, correct and delete personal data relating to them, and to object to the processing of such data, by addressing a written request, at any time. The Company makes every effort to put in place suitable precautions to safeguard the security and privacy of personal data, and to prevent it from being altered, corrupted, destroyed or accessed by unauthorized third parties. 

1.3 Management of personal data

You can view or edit your personal data online for many of our services. You can also make choices about our collection and use of your data. How you can access or control your personal data will depend on which services you use. You can choose whether you wish to receive promotional communications from our web site by email, SMS, physical mail, and telephone. If you receive promotional email or SMS messages from us and would like to opt out, you can do so by following the directions in that message. You can also make choices about the receipt of promotional email, telephone calls, and postal mail by visiting and signing into Company Promotional Communications Manager, which allows you to update contact information, manage contact preferences, opt out of email subscriptions, and choose whether to share your contact information with our partners. These choices do not apply to mandatory service communications that are part of certain web site services.


We secure access to all transactional areas of our websites and apps using ‘https’ technology.


Access to your personal data is password-protected, and sensitive data such as payment card information) is secured and tokenised to ensure it is protected.

We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.


For Kenwood Chef Service Limited:  We only hold your data to contact you and return your repaired/restored mixer only

 we do not use your data for Newsletters, marketing or sharing with 3rd parties.   all your data is protected and encrypted.

Customer able to request removed anytime. 

2.0 Terms and Conditions of Service

Apply to Kenwood Chef Service Ltd.  

Kenwood Chef Service Limited is a independent company from Kenwood Chef Restore Ltd.

2.1 Restoration and Service Guarantee:
We guarantee our work for 12 months.* apply from April 2017 ( see note on  section 2.2 )
All machines have been checked to work for many more years.
The Paintwork on Restoration machines is for 5 years.
The Guarantee covers: Any component we replace in your motor.
Electrical parts have been tested and are covered by guarantee.
Gearbox if we replace or change any gears.
Paintwork if the paint bubbles up or changes colour.

Gearbox conversions are covered by guarantee if the machine shows no symptoms of abuse or overload

Upgrade motors are covered by the manufacture for 6 months.

All New parts replaced are cover for 6 months by the manufature ( Kenwood  ) after that time replacement parts are chargeable.

Overseas Customers are covered by Guarantee but transportation are on their expenses 

2.2 The guarantee does not cover:
If any original gear or planetary hub fails.*
(These machines are up to 60 years old and we cannot guarantee the life of original components)
As we check the motor is running healthy if your armature fails there is no cover by guarantee.

Complete Main boards does not cover ( components fitted on boards are covered )
Planetary hubs originals are not covered under guarantee
Paintwork, if the machine has been dropped, or has accidental scratches are not covered by guarantee
Original Plastic trims are not covered.
We are not responsible for any damage caused from any attachment used by the customer connected to their mixer.
The customer needs to ensure their attachment is in good working order before use.

The guarantee does not cover if you overload and/or not follow the instructions details on the Recipe and instruction book provided by the Manufacturer

Restored and Serviced mixers are suiitable for domestic use only. -


 We do not guarantee for non domestic use 


Note: *The First 6 months collection and re-delivery is free of charge, the following 6 months the customer just pay one way delivery,  we return to our cost

        ** If the spare part is New  are covered for the first 6 months by manufacture,  after 6 months is chargeable but our service /replacement repair is under gurantee till completed the 12 months  ( exclude one way delivery after first 6 months )

Overseas Customers  are covered with 12 months ( Trasnportation are on their expenses on the 12 complete months )


2.3 Damage in Transit : ( Update 31st October 2019  about return delivery ) -  Customer must deal with courier on case of damage 


**UPDATE 31st October 2019 ** 

From 31st October 2019 Return Delivery  is booked on behalf of customer.  the customer has the option to choose  couirer company  and insurance. 

Kenwood Chef Service. return your mixer on the same box and Packing material provided by the customer when the mixer was delivered to us. 

Kenwood Chef Servcice also can add extra box or packing material  to protect more the package. 

On case of Damage in transit,  Customer must deal with the courier company about the claim 

Our Responsabiltly  ends when the mixer is on hand of the courier is for that reason all services are ensured by them.


If the damage was accidental by the customer:  Customer must pay Delivery for both ways and Parts requerid,  Kenwood Chef Service not charge for the labour or fees. -  Accidental damage are not cover by guarantee .


Delivery Insurance Basic at  £ 50.00 for all services and models, if you wish higher insurance must be notify before return your mixer. 

If the customer prefer no pay for additional insurance and the cost of damage exceeds the basic  £ 50.00  the courier company and KenwoodChef Service Ltd. are not liable of the extra cost


2.4 Notice of Defect: 

The customer’s obligation to examine the repair objects and to make a complaint in respect of a defect immediately on receipt is determined by Art. 377 Commercial Code.

If the customer fails to notify us of the defect within 24hours  after return of the repair object the repair shall be considered as having been properly performed, unless the defect could not have been discovered by the examination.

Should such a defect be discovered later, the notice of defect must be given without undue delay upon

its discovery; otherwise the repair shall be considered as having been accepted also in regard of this defect.


2.5 Defect on different area:  


The guarantee  cover our work for 12 months as state on section 2.1 of this contract, we reserve the right to refuse on guarantee any area  your machine not be required on time. 

examples:  your machine came  with Gearbox issue ( mechanical ) but after 3 months develop a electrical issue.  The electrical issue may no cover by guarantee because was not part of the serviced required on that time.  


2.6 Timescale :  


The Timescale on Service/Repair are between  7-10  working days,  if a New part is required and the provider fail to deliver on time  because the manufacture have no stock or is discontinued , we let you know the estimate time when back in stock .  

Timescale on Restorations are between 5-8 weeks if all going well and all parts are in stock. 

To models A700 can be take till up 7-9 weeks 

Please note:  Paintwork Restorations is a 3rd party company sometimes can be delayed.  but we try keep on track,  customers must be prepare to wait on case  some delays incur.


2.7 Service Provided: 


On our Website on each section  explain with detail  what include each service,  Service Repair,  Restorations.  

Also each service depend on model of your machine,  A701/ KM series  etc

Is very important the customer ( you ) understand what include and what not include before order our services

you also must read our Frequently Asked Questions or contact us if you have doubts  

The continuation of use our service mean you understand and agree  our Terms and Conditions.


We diagnose  your mixer first before change parts,  we send a e-mail notify the extra parts needed and the total amount. 

Kenwood Chef Service Ltd.  need  your approval before continue.


We do not change/replace original Gears if they are in good conditon inclusive the plastic ones


If you ( the customer )  decide no to continue a Diagnose Fee of £ 10.00 is chargeable + Delivery 


Please note:  We may refuse mixers has been taken apart by non professional person or missing parts,  we do not accept mixers on bits


The customer has the obligation follow the instructions on "Booking in your Mixer" provided on the first e-mail,  on case the customer ignore/non follow instructions  your mixer will returned without be serviced/Restored


On very rare cases Kenwood Chef Service Ltd.  are unable to repair/fix your mixer, due bad condition of the appliance or obsolete spare parts.

if we unable  to repair it for any reason,  we return the mixer to the customer.

There is not diagnose or repair charges,   except Delivery is chargeable.


Cleaning your mixer during Service : 


A exception of models A701/A - A707/A  where Full Service is applicable and Full Mechanical clean is included on price

Services for other models as  KM, A901, KitchenAid-  the clean up is standard and discretion of the Engineer, the workshop  have no obligation of full clean the mixer a except the customer request it and additional of  £ 12.00 is charged. 

Kenwood Chef Service Ltd may refuse service your mixer if the engineer cannot work with it due excess of dirt and where the customer refuse to pay the additional £ 12.00  to be cleaned and work on it 



2.8 Payments


Payments  method to "Kenwood Chef Service Limited" are :  Bank Transfer and  Cheques only.  

All payments are free of charge with no fees


All Restored and Serviced machines  remain with Kenwood Chef Service Limited  and will not be released for dispatch until paid for in full.

Failure to settle final invoices after a period of  3  ( Three ) months will result in the machine being auctioned to recover costs.

If you ( the customer ) explain cannot effort the payment we can hold the mixer a couple months, but we do not take responsabilty if the mixer is  stolen or damaged by fire as is no longer insured 



2.9 Compliments and complaints

If you have a compliment or complaint we really want to hear from you.

We welcome your comments as they give us the opportunity to put things right and to improve our service.

write to: Kenwood Chef Service Ltd

10 Elmwood Avenue,

Bridgwater-  Somerset, TA6 6AQ.

Contact us  section 


Kenwood Chef Service Ltd. will endeavour to resolve all disputes amicably and professionally normally within 14 days.

If the dispute should take longer, Kenwood Chef Service Ltd will notify the customer accordingly.


The obligation of Customer is give to the company opportunity to put things right within 28 days,  if the dispute cannot end satisfactory after that time the company can offer a partial Refund. 


Communications between the Customer and KenwoodChef Service Ltd. are preferably by  e-mails or letter.  

The company have no recording equipment for telephone communications and any request, orders  and bookings must be made by e-mail.  


End of Terms and Conditions for Kenwood Chef Service Limited

3.0 Terms and Conditions of Shop on line Kenwood Chef Restore Ltd.  

The complete Terms and Conditions of Shop area  can be found on their website or just click link below 

However also below are the important points you must agree when purchase from our Shop    


*Consumer Contracts Regulations, (Formally the Distance Selling Regulations) – If you are not completely satisfied with your purchase you may return it under the Consumer Contracts Regulations, within 14 days of delivery for an exchange or refund. To exercise your right under these regulations you request an RMA through the Customer Service section of our website or email us details of the product you wish to return.

Returned items for refunds are only accepted in their original packing in an unused and saleable condition.


Please note:  Kenwood Chef Restore Limited is not a Tested company  you cannot purchase an item to test and send it back. if you wish  test attachment should be contact with the manufacturer 


*We do not take responsibility for items dispatched / delivery to wrong address or where the customer makes a mistake in providing their details.

What happens if my order gets lost or doesn't arrive? If you do not receive your order within the time specified, it will probably have experienced a delay between leaving our warehouse and arriving with you. We would appreciate it if you allow a reasonable amount of time for delivery to your country. All undelivered items are sent back to our return address. To notify us of a failed delivery please contact us.


The Full Terms and Conditions of the SHOP can be found on their Website and Section  


Shop on  Line Terms and Condtions. 





4.0 Copyright notice

This website and its content is copyright of Kenwood Chef Restore - © Kenwood Chef Restore name 2007-2017. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

you may print or download to a local hard disk extracts for your personal and non-commercial use only
you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.



4.1 Changing our terms and conditions:

We reserve the right to update our terms and conditions at any time.

Please check regularly for any changes,  whilch will be immediately applied to your continued use of our website and services. 

 
Corporate Details

Company name and address:

Kenwood Chef Restore Limited 
10 Elmwood Avenue
Bridgwater
Somerset
TA6 6AQ

United Kingdom 

Contact us 

Tel: + 44 (0)  7845111560 

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Registered in England and Wales

No: 09388126

VAT Registration Number: GB 197819836

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Kenwood Chef Restore no longer Service and Restore mixers

The responsible company is "Kenwood Chef Service Limited"

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Kenwood Chef Service Limited  

10 Elmwood Avenue 

Bridgwater

Somerset 

TA6 6AQ 

United Kingdom

Contact us page only

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Registered in England and Wales 

No: 10007523 

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There is something wrong or Unfair ?  Please Contact us