2.1 Restoration and Service Guarantee:
We guarantee our work for 12 months.* apply from April 2017 ( see note on section 2.2 )
All machines have been checked to work for many more years.
The Paintwork on Restoration machines is for 5 years.
The Guarantee covers: Any component we replace in your motor.
Electrical parts have been tested and are covered by guarantee.
Gearbox if we replace or change any gears.
Paintwork if the paint bubbles up or changes colour.
Gearbox conversions are covered by guarantee if the machine shows no symptoms of abuse or overload
Upgrade motors are covered by the manufacture for 6 months.
All New parts replaced are cover for 6 months by the manufature ( Kenwood ) after that time replacement parts are chargeable.
Overseas Customers are covered by Guarantee but transportation are on their expenses
2.2 The guarantee does not cover:
If any original gear or planetary hub fails.*
(These machines are up to 60 years old and we cannot guarantee the life of original components)
As we check the motor is running healthy if your armature fails there is no cover by guarantee.
Complete Main boards does not cover ( components fitted on boards are covered )
Planetary hubs originals are not covered under guarantee
Paintwork, if the machine has been dropped, or has accidental scratches are not covered by guarantee
Original Plastic trims are not covered.
We are not responsible for any damage caused from any attachment used by the customer connected to their mixer.
The customer needs to ensure their attachment is in good working order before use.
The guarantee does not cover if you overload and/or not follow the instructions details on the Recipe and instruction book provided by the Manufacturer
Restored and Serviced mixers are suiitable for domestic use only. -
We do not guarantee for non domestic use
Note: *The First 6 months collection and re-delivery is free of charge, the following 6 months the customer must pay just for the delivery.
** If the spare part is New are covered for the first 6 months by manufacture, after 6 months is chargeable but our service /replacement repair is under gurantee till completed the 12 months ( exclude delivery after first 6 months )
Overseas Customers are covered with 12 months ( Trasnportation are on their expenses on the 12 complete months )
2.3 Damage in Transit : ( Update April 2019 about return delivery )
Our Courier Service is one of the best to take care your Parcel, in the unlucky event the machine gets damaged in transit, you must notify immediately and Kenwood Chef Service must follow instructions and indications by the courier asking for : Photos of damage, photos of Packing material, Photos of Box. also other enquiries. ( exception if we book return on your behalf ) Damage in Transit is a case out our control and the final decision is of the Courier Company, the machine is collected,( depend on the damage or we send the replacement part to fit yourself ) fixed and back to the customer with no extra charge.
The customers ( you ) must follow our terms and steps to repair your mixer and return on inmaculate condition
we unable to offer compensation or funds instead get repaired.
Our Responsabiltly ends when the mixer is on hand of the courier is for that reason all services are ensured by them.
If the damage was accidental by the customer: Customer must pay Delivery for both ways and Parts requerid, Kenwood Chef Service not charge for the labour or fees. - Accidental damage are not cover by guarantee .
Damage in transit collection from customer - deliver to us. If you no follow the instructions of packing given when booking, we refuse make any claim to the courier and you must pay for the damaged parts in your mixer.
Delivery Insurance Basic at £ 50.00 for all services and models, if you wish higher insurance must be notify before return your mixer.
If the customer prefer no pay for additional insurance and the cost of damage exceeds the basic £ 50.00 the courier company and KenwoodChef Service Ltd. are not liable of the extra cost
*Update: From April 2019 The customer has. The option book their own courier when your mixer is returned.
Also we can book the return delivery in your behalf meaning on case damage in transit the customer must deal with the courier about insurance,
2.4 Notice of Defect:
The customer’s obligation to examine the repair objects and to make a complaint in respect of a defect immediately on receipt is determined by Art. 377 Commercial Code.
If the customer fails to notify us of the defect within 24hours after return of the repair object the repair shall be considered as having been properly performed, unless the defect could not have been discovered by the examination.
Should such a defect be discovered later, the notice of defect must be given without undue delay upon
its discovery; otherwise the repair shall be considered as having been accepted also in regard of this defect.
2.5 Defect on different area:
The guarantee cover our work for 12 months as state on section 2.1 of this contract, we reserve the right to refuse on guarantee any area your machine not be required on time.
examples: your machine came with Gearbox issue ( mechanical ) but after 3 months develop a electrical issue. The electrical issue may no cover by guarantee because was not part of the serviced required on that time.
2.6 Timescale :
The Timescale on Service/Repair are between 7-10 working days, if a New part is required and the provider fail to deliver on time because the manufacture have no stock or is discontinued , we let you know the estimate time when back in stock .
Timescale on Restorations are between 5-8 weeks if all going well and all parts are in stock.
To models A700 can be take till up 7-9 weeks
Please note: Paintwork Restorations is a 3rd party company sometimes can be delayed. but we try keep on track, customers must be prepare to wait on case some delays incur.
2.7 Service Provided:
On our Website on each section explain with detail what include each service, Service Repair, Restorations.
Also each service depend on model of your machine, A701/ KM series etc
Is very important the customer ( you ) understand what include and what not include before order our services
you also must read our Frequently Asked Questions or contact us if you have doubts
The continuation of use our service mean you understand and agree our Terms and Conditions.
We diagnose your mixer first before change parts, we send a e-mail notify the extra parts needed and the total amount.
Kenwood Chef Service Ltd. need your approval before continue.
We do not change/replace original Gears if they are in good conditon inclusive the plastic ones
If you ( the customer ) decide no to continue a Diagnose Fee of £ 10.00 is chargeable + Delivery
Please note: We may refuse mixers has been taken apart by non professional person or missing parts, we do not accept mixers on bits
The customer has the obligation follow the instructions on "Booking in your Mixer" provided on the first e-mail, on case the customer ignore/non follow instructions your mixer will returned without be serviced/Restored
On very rare cases Kenwood Chef Service Ltd. are unable to repair/fix your mixer, due bad condition of the appliance or obsolete spare parts.
if we unable to repair it for any reason, we return the mixer to the customer.
There is not diagnose or repair charges, except Delivery is chargeable.
Cleaning your mixer during Service :
A exception of models A701/A - A707/A where Full Service is applicable and Full Mechanical clean is included on price
Services for other models as KM, A901, KitchenAid- the clean up is standard and discretion of the Engineer, the workshop have no obligation of full clean the mixer a except the customer request it and additional of £ 12.00 is charged.
Kenwood Chef Service Ltd may refuse service your mixer if the engineer cannot work with it due excess of dirt and where the customer refuse to pay the additional £ 12.00 to be cleaned and work on it
Payments method to "Kenwood Chef Service Limited" are : Bank Transfer and Cheques only.
All payments are free of charge with no fees
All Restored and Serviced machines remain with Kenwood Chef Service Limited and will not be released for dispatch until paid for in full.
Failure to settle final invoices after a period of 3 ( Three ) months will result in the machine being auctioned to recover costs.
If you ( the customer ) explain cannot effort the payment we can hold the mixer a couple months, but we do not take responsabilty if the mixer is stolen or damaged by fire as is no longer insured
2.9 Compliments and complaints
If you have a compliment or complaint we really want to hear from you.
We welcome your comments as they give us the opportunity to put things right and to improve our service.
write to: Kenwood Chef Service Ltd.
10 Elmwood Avenue,
Bridgwater- Somerset, TA6 6AQ.
Contact us section
Kenwood Chef Service Ltd. will endeavour to resolve all disputes amicably and professionally normally within 14 days.
If the dispute should take longer, Kenwood Chef Service Ltd will notify the customer accordingly.
The obligation of Customer is give to the company opportunity to put things right within 28 days, if the dispute cannot end satisfactory after that time the company can offer a partial Refund.
Communications between the Customer and KenwoodChef Service Ltd. are preferably by e-mails or letter.
The company have no recording equipment for telephone communications and any request, orders and bookings must be made by e-mail.
End of Terms and Conditions for Kenwood Chef Service Limited